The January Small Business Roundtable discussion topic was advertised as “Ideas for a Healthier, Happier Workplace”. While several concepts were raised, most of the discussion centered on reducing stress. Small business owners wear so many different hats and are pulled in so many directions that the concept of “stress-free productivity” may seem unreachable.
Pulling back and taking the time to actually think about why you are in business may be the first step. What are your goals for your business and what values are most critical to you to accomplish those goals? What is “authentic” about your work, and is that what your customers see?
It is recommended that you focus on the one or two goals that are most important and no more than three or four values that you want to emphasize. If you can focus your actions on these essential goals and values, you will be reaching the core of your business and simplifying your message to yourself, your employees, and your customers.
Your goals and values define your corporate culture, and it is important to make sure that everyone connected with your organization is familiar with the goals and values that you have chosen. You also want everyone to be on the same page when it comes to how you are demonstrating these core attributes to your market.
The next step is connecting your goals and values to your everyday operations. Are the things that you talk about actually the things that you see and do in your business? Getting yourself and others in your organization focused on what is most critical can reduce the stress of trying to figure out what to do next or why the company is going in a particular direction.
An example of this would be an employee in a small retail clothing store. There are many tasks that the employee must complete each day: stocking the shelves and keeping the merchandise displayed in an attractive manner, completing customer transactions, responding to telephone inquiries, etc. However, let’s imagine that the store owner has made clear to the employee that the primary goal of the shop is providing the customer with specialized service that he or she cannot get at a large box store. That employee will then be able to prioritize greeting a customer in a friendly manner and taking the time to personally assist them, even if it means taking time away from other tasks, like stocking shelves. Knowing these priorities makes this decision less stressful for the employee and helps the owner meet his or her ultimate goals.
Communicating these goals and priorities is crucial to the business. Everything cannot be the top priority – there is only so much time in the day. Determining what is the most important in the long-term, and what short-term actions will lead you there, can reduce the stress to you as the business owner and to your employees.
After all, if we try to do too much all at once we often end up accomplishing nothing. It may just take some thinking about what is really important to you and your business to get close to the “stress-free productivity” that we all desire.